Refund and Returns Policy
At workwear-uk, we are committed to ensuring your satisfaction with every purchase. If you're not completely happy with your order, we're here to help. Please review the policy below for information on how to return items and request a refund.
Conditions for Returns and Refunds
We accept returns and offer refunds for purchases made on our website, provided the following conditions are met:
Return Period
You must notify us of any issues (e.g., damaged items) within 24 hours of receiving your order.
If you wish to return an item for any other reason, please contact us within 14 days of receiving your order. All returns must be completed within 30 days of the delivery date.
Condition of the Items
Items must be returned in their original, unopened condition. They should be unused and in perfect condition, just as they were when you received them.
Return Shipping Costs
The cost of return shipping is the responsibility of the buyer unless the item is faulty or damaged.
Please note that we do not refund postage or shipping costs, except in cases of faulty or damaged items.
Damaged or Faulty Items
If your item arrives damaged or is faulty, you must contact us within 24 hours of receiving it.
To process your return for a damaged or faulty item, please send clear photographs of the damage to our office email, available in the Contact Information section below.
Special Order Products
Custom-made, specially ordered, or altered items (e.g., cut to specification or drilled) can only be returned if they are damaged or faulty. In all other cases, these items are non-returnable.
Change of Mind or Incorrect Orders
If you've changed your mind or ordered the wrong item, return shipping costs will be at your expense. Postage costs are non-refundable in these cases.
Contact Information
If you have any questions or need further assistance with your return, please contact us using the details below:
Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Email: sales@workwear-uk.co.uk
Phone: 07452 792733
Thank you for choosing workwear-uk. We appreciate your business and are dedicated to providing you with the best service possible.